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RateUs - is it for you?
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This is a checklist for organisations
thinking of purchasing RateUs, it can help you decide
if the system is appropriate and relevant for you. The
questions are listed in two sections - essential and
desirable. You need to be able to answer 'Yes' to all
the essential questions and 'Yes' to as many of the
desirable questions as possible
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ESSENTIAL
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YES / NO
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| You have customers or clients that
are known to you - i.e. you know their name and
other basic information |
Yes?
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| Each customer or client is receiving
(or periodically receives) an agreed service from
you over a period of time. This is not fixed but
would normally be for at least 6 months. |
Yes?
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| Any service you provide is agreed
with the customer or client, either informally or
as part of a written contact or plan. |
Yes?
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You are willing to commit your
management and staff to using the system on an
ongoing basis and make customer focused service
evaluation a central part of your management and
personnel systems.
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Yes?
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| You are committed to listening to
your customers or clients and want to promote continuous
improvement within your organisation. |
Yes?
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| If you support people who have difficulties
communicating effectively, you are willing to promote
advocacy or other systems that assist the individual
to rate the service they are receiving. |
Yes?
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DESIRABLE
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| You want to be able to benchmark the
services you offer, both internally within your
organisation and externally with other organisations. |
Yes?
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| You want a system that will provide
evidence to regulators and other inspectorates of
outcomes to customers or clients. |
Yes?
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RateUs provides a complete support package
to member organisations, provided by staff who have
extensive experience within the sector. If you would
like any information please click here to e-mail
us. If you want to find out more about what the system
can offer click here.
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